Contact Us

Questions, feedback, or need more information?

Can't find your question on any of our information pages, or is something unclear? Send an email to service@Aurorsplus.com. Include your name, contact phone number, and municipality of residence. Please send product images if you require service after purchase.

Customer service - Opening hours:
Monday to Friday 9:00 a.m. to 5:00 p.m.
Saturday 10:00 a.m. to 6:00 p.m.
Closed on Sundays.

Frequently asked questions:

Q: How long will it take to receive my package?
A: Please note that we need an average of 3-7 days to complete your order before we ship it. Rest assured that we will do everything we can to get your order to you as soon as possible! Once your order has been shipped, the estimated delivery time is between 14-30 days, depending on the country or region. Please take into account any public holidays that may affect delivery times.

Q: What is the company's return policy?
A: Once we have received your return and checked the condition of the product, we will process your return or exchange. Please allow at least 14 days from the date of receipt to process your return or exchange.

Q: How can I contact you about my order?
A: You can contact us by email at service@Aurorsplus.com or by using the form on this page.